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Last updated March 24, 2026

Privacy Policy

How Hypergate collects, uses, and protects your information.

This Privacy Policy describes how 12th House Media, Inc. and Narrative First, Inc. handle personal information when you use Hypergate on the web, on iOS, and in related support or billing flows.

Information We Collect

We collect the account details you provide when you create or use a Hypergate account, including your name, email address, login credentials, profile details, birth-chart inputs, and subscription status.

We also collect the content you submit inside the product, such as prompts, uploaded files, generated outputs, and support messages, along with device, log, and diagnostics information needed to operate and secure the service.

How We Use Information

We use your information to provide the Hypergate service, personalize chart-based experiences, process subscriptions and purchases, restore access across devices, respond to support requests, and improve product performance and safety.

We may also use aggregated or de-identified information for analytics, capacity planning, and product improvement.

Sharing

We share information with service providers that help us run Hypergate, such as hosting, analytics, customer support, payment, and infrastructure vendors, but only as needed for those services.

We may also disclose information when required by law, to enforce our terms, or to protect users, the service, and the public.

Retention and Security

We retain information for as long as reasonably necessary to provide the service, maintain account history, meet legal obligations, resolve disputes, and enforce agreements.

We use administrative, technical, and physical safeguards designed to protect personal information, but no method of transmission or storage is completely secure.

Your Choices

You can update certain account details inside Hypergate and can contact us to request access, correction, or deletion where applicable.

Subscription management for App Store purchases is handled through Apple. Other billing changes may be handled through the web billing portal when available.

Contact

Questions about this Privacy Policy can be sent through Hypergate support at hypergate.ai or through the support channel referenced in the app.